The Ritz Carlton Hotel calls it “Ladies and Gentlemen serving Ladies and Gentlemen”, and their training empowers them to “move heaven and earth” to satisfy customers.
Disney defines service quality as “attention to detail and exceeding guests expectations”. They know that you can “dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality”.
Ladies and gentlemen, moving heaven and earth, attention to detail, exceeding guests expectations, people making dreams a reality…..what are they characteristic of? Customer service, aka Guest Relations or just plainly- treating the people you interact with in a particular way. What these two companies know is that § Read the rest of this entry…
Ever been around someone whose presence just lit up the room? Good things always happen when they’re around – even if it’s a rough day on the job, having them work by your side always makes a HUGE DIFFERENCE for the better. What is it about them that is so special?? 
What qualities do they posses that make them winners??
~ PASSION ~
They are passionate about life, which spills over into everything they are into. ”Most people have a passion for significance”, says Mark Sanborn, author of ”The Fred Factor”. The day is much livelier whenever passionate people are around! Do you have passion?
~ COMMITTMENT ~
They are committed to their goals and vision. They are focused, knowing how to get it done right. Nothing can waiver them. If an obstacle presents, they work around or through it to a successful resolution, and make the transition with great flexibility! Are you committed?
~ CONSISTENCY ~
You can take it to the bank that they will be consistent in their approach and committment. This brings stability and security to those that work with them, and allows them to take risks without fear. There’s a huge trust factor here! Are you consistent?
(Visit Mark Sanborn’s miniblog for more insight into the consequences of commitment-http://www.marksanborn.com/blog/ where he talks about beliefs, behaviors and the right consequences from being committed.)
~ PERSISTENCE ~
They never give up! Optimists at heart, they always look at the brighter side, and what is needed to keep the ship steering in the right direction. Then they just kept moving forward, persistently forward!
“You can only reach the finish line if you keep running toward it. Those who stop, never make it. It’s just not possible to be a success if you quit trying” (Candace Keefe, author of “How Bad Do You Want It”).
Are you persistent?
~ DISCIPLINE ~
It is obvious in their behaviors and mannerisms – committment, consistency and persistence are all results of a disciplined mindset followed by actions. Are you disciplined?
~ HUMOR ~
The most successful people I remember, always, always had a great sense of humor. Even in the worst of situations, there was always a little something to share that could lift your spirits and make you smile! How’s your sense of humor?
What did I leave out? I’m sure there are more!
There’s someone who I have the priviledge of working with at Apriori Beauty, Candace Keefe, CEO, who has all of these characteristics, and then some. Committed to making life beautiful for so many others, she is passionate about life and beauty, committed to elevate the public perception of the network marketing industry, persistent in her vision to produce the most innovative products with the finest ingredients and technologies, and oh, so creative and fun! She has seen much difficulty in her life, but is disciplined in making each obstacle a stepping stone, blazing many new paths, and always with integrity. That’s why she is a personal success, and that’s why she has tremendous credibility and a huge following!
I have met others who are given a great opportunity, but give up with the first difficulty that arises. They may have passion and start out committed, but lack consistency and persistence, giving way to distraction, and discouragement. To be able to keep forging ahead when the road is tough comes from a strong and focused mindset and much discipline.
So, when you take a look at where you have come from and plan your course for the future, think about what you can improve upon to accomplish your goals, making it an enjoyable journey for everyone along for the ride with you!
What can you do to increase your passion, make a stronger committment, be more consistent and persistent, develop greater discipline and improve your sense of humor?
I welcome your comments!
Thanks for stopping by…and Making My Life Beautiful!
Trust is something that is earned and enjoyed over time! Trusting relationships have branches that reach far and wide, embracing those within through highs and lows, thick and thin, sunshine and rainy weather. Take a moment to think of people in your life who you trust. We have our family doctors and dentists, definitely our hairstylist, and those we purchase from. All of our acquaintances and friends, past and present that come in and out of our lives. Some of us have close family ties, some not. In all of these relationships, there is a degree of trust.
I believe trust must be reciprocated. We can trust someone, but they must prove themselves trustworthy by being honest with us, showing integrity in all aspects of their life, and maintaining a character that we can safely bestow our confidence in. When our trust is broken, it takes a long time to rebuild, if it ever can be.
Close trusting relationships have deep roots that come from life experiences we have journeyed through together. Through all kinds of times, those who we trust the most have stayed with us. Together we have made many great memories!
Webster’s Dictionary defines trust as “assured reliance on the character, ability, strength or truth of someone or something.” I trust my doctor and dentist to always tell me things straight. I trust my hair stylist to create a “do” that expresses my personality to the world in positive way! I trust those that teach my children to have their best interest in mind. I trust my friends and family to love and accept me, but also help me deal with “life” honestly and believe they want me to do the same for them.
In business, we want those we serve to trust that we will always be honest, and maintain an impeccable character. Would we want to do business with some one of less than stellar integrity? No. We want to be proud of those we affiliate ourselves with. We want to tell others about them and have them enjoy our trusting relationships, too. That’s what makes us tick! We love to share our lives, our finds, our experiences with each other. We get satisfaction from having something to share that will bring value to other lives!
I hope you have people in your life that you love and trust. Take a moment to share how thankful you are to have them in your life. It can be as simple as saying “I am so thankful for you!’ to sending a little note or doing something that lets them know how appreciative you are for being someone you can trust.
I trust that you have enjoyed my thoughts and will stop by for another visit soon!
