7 Tips for Excellence in Customer Relations!

June 22nd, 2010

The Ritz Carlton Hotel calls it “Ladies and Gentlemen serving Ladies and Gentlemen”, and their training empowers them to “move heaven and earth” to satisfy customers. Disney defines service quality as “attention to detail and exceeding guests expectations”.  They know that you can “dream, create, design and build the most wonderful place in the world, but [...]

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6 Tips for an Extraordinary and Fabulous Life!

November 15th, 2009

Did you know that being nice and showing kindness to others will lead to a more meaningful, satisfying and healthier life?  “It is often the small kindesses – the smiles, gestures, compliments, favors – that make our day and can even change our lives.”  This is what Linda Kaplan Thaler and Robin Koval say in their [...]

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